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I usually don’t give negative reviews online unless I am really frustrated. Had airline credit with flight centre and since I have been dealing with Laura with my previous booking (which got canceled because of COVID) I decided to continue dealing with her. I have been treated poorly, no response till I have give more than 2-3 emails and when I call the centre to talk directly to her she seems always busy and the agents say they will get in touch it never happens. There has been times when I email her, I get out of office response and I call straight away decide to talk to another agent to get a quote , I am informed Laura M is at work even though she has an out of office reply to my email . On top of that whenever I get an response regarding quotes I am always given higher amount tickets. It is frustrating that this is the kind of service is provided. I eventually got my tickets sorted when I escalated this but I am stilled disappointed with the service provided. I wish I had never gone to Flight Centre since there are other flight agencies that treats customers with respect. I am giving 1star since that’s the lowest I can give, wish there was negative stars available to give. This is not a personal attack but just bringing awareness so people can make good choices and get better service somewhere else. Waste of time and money!!! Edit In response you get a robot reply
Unfortunately they weren't too helpful. We asked about how you go about compassionate air flights for a funeral. Unfortunately we were told to approach the airlines ourselves. We went to another travel agent and they told us not to worry they would do everything and told us what we needed to provide. Our friend has had good experiences the flight center that's why we went to them. Unfortunately fir us this wasn't the case.
Had inquired about the Auckland Disney cruise well in advance as I wanted to book it for my son's 5th Birthday. The travel agent took a deposit of $1200 prior to tickets going on sale but never bothered to secure a cabin when tickets were released as it was "his day off" so we missed out. Zero effort was made to secure a cabin even at a later stage. After speaking to the store manager today I feel even more frustrated as she said "you should have booked it yourself through the Disney cruise line" Have managed to secure a cabin through a lovely agent at another flight centre located in Australia because cabins become available everyday due to cancelations.
Doesn’t even deserve one star. Very rude behaviour of employees, no customer service at all. They want to rip off people and treat you in a very bad behaviour. They gave a me ticket price of $4250, I’ve been to another place on the same day and paid only $2500 for even a better ticket. I’m never going to go there again .
