 (400 × 200 px).png)
I can't recommend Harbour City Travel highly enough! Once again their customer service was outstanding. Within a few days notice we had to find flights for my son to come back to NZ from Europe and Barbro & Maria made impossible to possible. Their flexible working hours and commitment to make these flights happen was absolutely amazing and heartwarming. I wouldn't use any other agency ever again.
“Like many other couples planning an overseas trip this year (in our case to see a new granddaughter in England) our plans have been thwarted. So instead we planned a South Island road trip to see some of the places we have not been to before. Maria, from Harbour City Travel, has been invaluable in turning our plans into reality. We told her of the dates we wanted to travel, a number of places we wanted to include like Doubtful Sound, the Hermitage, white heron watching, Jackson Bay and others and she suggested a number of places we would not otherwise have thought of, all of which turned out to be excellent ideas. She arranged all the accommodation, tours, Interisland Ferry bookings, in fact every detail but also kept in close touch by ‘phone and e-mail to check it was what we wanted, And then the whole itinerary including maps for each days driving, and vouchers for tours and ferry etc. was loaded onto an app for our i-phone. Welcome to the new world of paperless travel! There was not one detail of the arrangements for our three-week tour which went wrong. Since returning we have had an extensive “debriefing” meeting with Maria to tell her in detail of our experiences, something we have not previously had with any travel advisor. With her extensive knowledge of domestic travel arrangements, we would not hesitate to use Maria’s expertise in planning another domestic trip. Admittedly Hokitika does not have quite the same ambience as London but New Zealand scenery is still world beating! David and Gabrielle Marshall”
We used Laurel to book a last minute trip to China . We found that having a travel agent to negotiate things like non smoking rooms and booking tour guides at the last minute was invaluable . Laurel also used the trip plans app which was much better than other travel apps I have used . It had extra things like how to negotiate around the airports on arrival, extra ideas of what to see and do in the city, she was able to add to our itinerary on the app as we booked tours and the message app inside it allowed us to contact her easily while we were away . We would definitely recommend Laurel and harbour city travel .
While in Scotland, a family situation meant an urgent need to arrange return flights home. Brydie at Harbour City Travel was a great help to us. We greatly appreciated this support as it meant we could focus on closing off our visiting with the knowledge our travel back home was being arranged.
My wife and I approached this firm in Feb 2019 to arrange a 6 week European tour in mostly France and Italy commencing late August. As many know these countries are extremely busy in during these periods and good places to stay need to be booked well in advance. Unfortunately our agent (Barbro) unbeknown to us went off on her own holiday overseas and never attempted to organize our accomadation. The agent did arrange our flights which were booked and paid for in February and we had good seats out but lousy seats back. I would not recommend this firm since their staff display a pretty low level of service and professionalism in my view. We never heard from the agent, she completely dropped the ball with us.